1. Warranty Coverage

At National Mats, we take pride in the quality of our custom-made floor mats. We are committed to providing you with a superior product that meets your specific needs. To demonstrate our confidence in our craftsmanship and materials, we offer the following warranty coverage for our custom-made floor mats:

1.1 Limited Warranty

We offer a limited warranty against defects in materials and workmanship for a period of one year from the date of purchase. This warranty applies to the original purchaser and is non-transferable.

2. Warranty Claims

2.1 Reporting a Warranty Claim

If you believe your custom-made floor mat is defective and falls under the coverage of our warranty, please follow these steps to initiate a warranty claim:

  • Contact our customer service team to inform us of the issue.
  • Provide your order number, a detailed description of the issue, and photographic evidence if applicable.

2.2 Evaluation and Resolution

Upon receiving your warranty claim, our team will evaluate the issue and determine whether it falls within the scope of our warranty coverage. If your claim is approved, we will provide one of the following resolutions:

a) Repair: We may offer to repair the defective part or component of the floor mat, depending on the nature of the issue.

b) Replacement: If the issue cannot be adequately repaired, we will provide a replacement floor mat that matches the original specifications to the best of our ability.

3. Exclusions

Please note that our warranty does not cover the following:

3.1 Normal Wear and Tear

Normal wear and tear resulting from regular use of the floor mat are not covered under this warranty.

3.2 Customer-Induced Damage

Damage caused by misuse, neglect, improper installation, or alterations made by the customer is not covered.

3.3 Color and Design

Color variations and design preferences are subjective and are not considered defects. We strive to match colors and designs as closely as possible, but variations may occur.

4. Contact Us

If you have any questions or concerns regarding our warranty policy for custom-made floor mats, please contact our customer service team at [customer service email/phone number].

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