What is the refund/return policy?

1. Returns and Refunds

1.1 Eligibility for Returns We understand that each custom-made product is unique and may require special consideration. As such, we strive to address any concerns or issues you may have. Returns will be considered under the following conditions:

• The product is defective or damaged upon receipt.
• The product does not meet the specifications outlined in the original order.
• The product significantly deviates from the agreed-upon design.

1.2 Notification and Timeframe To initiate a return, please contact our customer service team within 7 days of receiving your custom-made goods. You can reach us at [customer service email/phone number]. Please provide your order number, a detailed description of the issue, and photographic evidence if applicable.

1.3 Inspection and Approval Once we receive your request, our team will assess the situation and determine whether the return is eligible. If approved, we will provide you with instructions on how to return the product.

1.4 Refund Process Upon receiving and inspecting the returned product, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow [specify timeframe, e.g., 7-10 business days] for the refund to be reflected in your account.

2. Exchanges

2.1 Eligibility for Exchanges Exchanges may be considered in cases where:

• The product received is significantly different from the approved design.
• The product is damaged or defective.

2.2 Exchange Process To request an exchange, please contact our customer service team at [customer service email/phone number] within 7 days of receiving your custom-made goods. Provide your order number, a detailed description of the issue, and photographic evidence if applicable.

2.3 Replacement Upon approval of your exchange request, we will work with you to facilitate the production of a replacement product that meets the agreed-upon specifications.

3. Non-Eligible Situations for Returns and Exchanges

Returns and exchanges will not be accepted in the following cases:

• The customer changes their mind or no longer wants the custom-made product.
• The product has been used, altered, or damaged by the customer.
• The product has been personalized with customer-specific details that prevent resale.

4. Contact Us

If you have any questions or concerns regarding our refund and exchange policy for custom-made goods, please contact our customer service team at [customer service email/phone number].